Data Deletion Instructions (Instagram + CRM)

Kivra Services provides Instagram messaging integration for real-estate lead support. If you want your data deleted from our CRM systems, follow the steps below.

Option 1: Request deletion by email

Send an email to:

Subject line: Data Deletion Request – Instagram CRM

Please include:

Your Instagram username
Approximate date/time of your message to our Instagram account
Any phone number or email you shared with us (if applicable)

We will verify and process your request within 30 days.

Option 2: Remove Instagram app permissions

You can also remove app permissions from your Meta account:

Facebook/Instagram Settings → Apps and Websites → Active Apps
Remove the relevant app connection

This prevents future data access from your account, but does not automatically delete historical CRM records. For full deletion, please use Option 1.

What we delete

Upon valid request, we delete or anonymize:

Instagram user identifiers stored in CRM
DM conversation content stored in CRM
Lead profile fields captured from Instagram messages
Internal follow-up notes linked to your Instagram inquiry

What may be retained

We may retain limited records where required by law or for legitimate security/audit obligations.

Contact

For deletion status or support:

Last updated: 24 February 2026